Lindt & Sprüngli AG manufactures a wide range of chocolate products which are sold in the company’s own specialised shops and via retail businesses. Operating subsidiaries in Europe, North America and Asia, Lindt & Sprüngli practically has a global presence. Thanks to the decentralised structure of its development units, the company can react swiftly to regional trends. Aside from incremental innovations, such as new flavours for Lindor truffles, Lindt & Sprüngli also comes up with radical innovations, such as ‘Sensation Fruit’, a combination of chocolate and fruity fillings. By contrast, process innovation is under central control to allow for the swift dissemination of insights and ap-proaches to quality improvement and cuts in production costs among the indi-vidual sites. Collaborating closely with universities and research institutions, Lindt is in a position to swiftly integrate new findings in the field of chocolate processing into ist own production.